How Do I Know If My Reservation Is Confirmed?

At the time of booking via our site you will receive a confirmation voucher via email that we have received your transfer request you can rest assured that your reservation is confirmed and noted down.

How long with I have to wait at the airport?

If you have booked a Private Transfer your driver should be ready to depart as soon as you and/or your group has arrived. If you have been delayed, please be advised that knowing your flight number is important to us in order to be there in time so you or our driver will not have to wait at all.

How do we make contact on arrival at the Airport?

Once you have cleared customs and reclaimed your baggage, contact a coach marshal in the arrivals hall and inform them that your group has arrived on (airline/flight number). The marshal will direct you to the coach pick up area and will contact the coach park to release our coach to proceed to the terminal. If you cannot find a coach marshal then contact the information desk.

I have lots of luggage, will there be room?

Each passenger has an allowance of one suitcase or similar. If you are bringing other stuff like golf clubs please make sure to let us know in order to ensure that a suitable vehicle is supplied.

Does the transfer vehicle have seat belts?

All our vehicle’s include seat belts following local regulations. 

I have left something in the transfer vehicle?

Please contact our support team at support@explore-cyprus.com with details of the missing items and your transfer. Our support team will then endeavour to have the items returned to you. A charge may be applicable.

What happens if my flight is delayed?

If you entered your flight number during the reservation process we will monitor your flight to see if it is delayed so that our driver can be there in time without any waiting. Our prices are inclusive of 60 minutes waiting time.

What happens if I cannot find the driver?

In most cases your driver will be waiting in front of your arrival gate with a Xplore Cyprus sign bearing the name of your or your group. Having ensured that you have correctly followed the Airport Instructions and you still cannot find your driver then contact Xplore Cyprus Reservations Office at +357 99 88 18 29.

I have lost my luggage?

All the airlines have handling agents. They will organize for any luggage to be forwarded to your resort address.

Does the driver speak English?

In all cases Xplore Cyprus Drivers speak English, although scheduling requirements may mean that occasionally a non-English speaking driver may carry out a transfer. We not only have English speaking divers but Greek, Russian and German as well.

Are we allowed to eat food on board coaches?

Due to hygiene concerns, we do not normally allow the consumption of food or beverages on board our vehicles.

Are parking charges included in the coach hire cost?

As it is difficult to be precise with parking charges, all quotations are subject to additional parking charges should they be incurred. Our sales team can advise on likely parking fees in advance. A number of venues and special events will require pre-payment to reserve coach parking.

What is the policy for carrying babies held in parent’s arms on coaches?

We will allow babies of up to six months to sit on parent’s laps providing the overall number of passengers (including babies) does not exceed the vehicle seating capacity. 

Are we allowed to smoke on coaches or buses?

To comply with current legislation, we operate a strictly non-smoking policy on all of our vehicles.